Outages or Emergencies

To report an outage or emergency involving power, water or wastewater 24 hours a day, 7 days a week, call (956) 983-6300.

Downed Power Line

To report a problem involving a downed power line, please call (956) 983-6300.

Call 911 if someone is in a vehicle that is touching a downed power line. Do not approach or make contact with the person or vehicle. Wait for emergency personnel.

Report a Problem that is Not an Emergency

BPUB Billing -- (956) 983-6135
BPUB Call Center -- (956) 983-6121 (Monday through Friday 7:30 a.m. to 5:30 p.m.)
BPUB Customer Service -- (956) 983-6126
Call Before You Dig Texas -- 811 Free underground utility location. Call at least two (2) days before your excavation.